Please read these Terms carefully before using Soften
Effective: July 21, 2026Please read these Terms of Service ("Terms") carefully before using Soften.
By downloading, installing, accessing, or using Soften, you agree to these Terms. If you do not agree, please do not use the app.
Soften is a general self-care and wellness app for everyday use. It provides breathing experiences, calming visuals, tactile mini-games, audio content, daily routines, and short reflective content.
Soften is not a medical device, healthcare provider, therapy service, diagnostic tool, or crisis support service. The app does not provide medical advice, diagnosis, treatment, or emergency assistance.
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use Soften for your own non-commercial use.
You agree not to:
Soften offers optional account features. You are not required to create an account to use the core app experience. However, certain features such as subscription management and cross-device content access may require you to sign in.
You may create an account using your email address or Sign in with Apple. You are responsible for maintaining the accuracy of your account information and for keeping your password confidential.
If you choose to use Sign in with Apple, Apple acts as the authentication provider. We receive only the email address that Apple shares with us, which may be a private relay email. We do not have access to your Apple ID password or other Apple account credentials.
You are responsible for all activities that occur under your account. If you believe your account has been compromised, please contact us immediately. We are not liable for any loss or damage arising from unauthorized access to your account.
You may request deletion of your account at any time by contacting us at duanxinhui1313@163.com. Upon deletion, your account data will be removed in accordance with our Privacy Policy. Deleting your account does not automatically cancel an active subscription — please cancel through your Apple ID settings first.
Soften may offer auto-renewing subscriptions that provide access to premium content and features. Subscriptions are purchased and billed through Apple's App Store infrastructure.
Subscription prices and billing periods (such as monthly or annual) are displayed in the app and on the App Store at the time of purchase. Prices may vary by region and are subject to change with reasonable notice.
You can cancel your subscription at any time through your Apple ID settings. Cancellation takes effect at the end of the current billing period. You will continue to have access to subscribed content until the end of the period for which you have already paid.
All subscription payments are processed by Apple. Refund requests should be directed to Apple's App Store customer support. We do not have the ability to process refunds for App Store purchases directly. For more information, see Apple's refund policy.
Subscription billing, payment processing, and cancellation are managed entirely by Apple through the App Store. We do not collect, store, or process your payment card information.
The content in Soften, including text, images, audio, graphics, interface design, software, and other materials, is owned by us or licensed to us. It is protected by copyright, trademark, and other applicable laws.
You may use the app content only within Soften for personal, non-commercial purposes. You may not copy, redistribute, sell, or publicly share app content unless we give you written permission.
If you send us feedback, suggestions, or support messages, you agree that we may use non-personal suggestions to improve Soften without compensation to you.
Any personal information included in your feedback or support message will be handled according to our Privacy Policy.
Your privacy matters to us. Our collection and use of information is described in our Privacy Policy:
By using Soften, you acknowledge that you have read our Privacy Policy.
Soften is designed for general wellness, relaxation, self-care, and personal reflection.
Soften does not evaluate, diagnose, treat, prevent, or monitor any disease, condition, or mental health disorder.
You should not rely on Soften as a substitute for professional advice or care. If you need medical, mental health, or emergency support, please contact a qualified professional or local emergency service.
We do not promise that Soften will produce any specific result. Your experience may vary.
The app is provided as a self-care tool, and you are responsible for deciding how and when to use it.
We may update, change, suspend, or discontinue any part of Soften at any time.
We may also update these Terms from time to time. If we make material changes, we will update the effective date and may provide notice through the app or related services. Continued use of Soften after the updated Terms take effect means you accept the updated Terms.
Soften may display content, links, or services provided by third parties, such as hosting providers or app platform services.
We are not responsible for third-party websites, services, content, privacy practices, or terms. Your use of third-party services is governed by their own terms and policies.
If you downloaded Soften from the Apple App Store, your use of the app is also subject to Apple's applicable terms and policies, including the Apple Media Services Terms and any applicable App Store rules.
Apple is not a party to these Terms and is not responsible for providing maintenance, support, or services for Soften.
To the extent required by applicable App Store terms, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you.
To the fullest extent permitted by law, Soften is provided "as is" and "as available."
We do not make warranties that the app will be uninterrupted, error-free, secure, accurate, or suitable for your particular needs.
To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of Soften.
Our total liability for any claim related to Soften will not exceed the amount you paid to use the app in the 12 months before the claim, or USD $100, whichever is greater.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
Soften is not intended for children under 13. If you are under 13, please do not use the app.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
These Terms are governed by the laws of the State of California, unless applicable local consumer protection laws require otherwise.