What information we collect, how we use it, and the choices you have
Effective: July 21, 2026Soften is a general self-care and wellness app for everyday use. It provides breathing experiences, calming visuals, tactile mini-games, audio content, daily routines, and short reflective content.
Soften does not provide medical advice, diagnosis, treatment, therapy, or crisis support. It is not a medical device and is not a substitute for professional care.
We collect only limited information needed to operate and support the app.
If you create an account, submit feedback, or contact support, we may collect:
If you choose to create an account or sign in, we may collect:
If you purchase a subscription, we collect and process:
Subscription purchases and billing are processed by Apple through the App Store. We do not collect, store, or process your full payment card number or Apple Pay details. Apple handles all payment information securely. We only receive receipt data needed to verify your subscription status and provide access to subscribed content.
When you submit feedback or use the app, we may also receive:
When the app loads content, it may communicate with our servers to request app content such as audio, lessons, images, or other in-app materials. Standard server logs may include technical information such as IP address, request time, device type, operating system, and app version.
Some app settings and activity are stored locally on your device, such as:
This on-device information is used to provide app functionality and restore your experience. We do not receive or access this information unless you choose to include it in a feedback message.
Soften does not collect HealthKit data, clinical health records, medical diagnoses, therapy notes, biometric data, or data from medical devices.
Soften is intended for general wellness and self-care only. It does not evaluate, diagnose, treat, prevent, or monitor any disease, condition, or mental health disorder.
We use the information described above to:
We do not use your information to provide medical, diagnostic, therapeutic, or crisis services.
We do not sell, rent, or trade your personal information.
We may share limited information only in the following situations:
Service providers are expected to process information only as needed to provide services to us.
Soften does not use third-party advertising SDKs. Soften does not sell your personal information. Soften does not track you across apps and websites owned by other companies for advertising purposes.
Feedback and support information is kept only as long as reasonably necessary to respond to your request, resolve technical issues, improve the app, or meet legal obligations.
Account information is retained for as long as your account is active. If you request account deletion, we will remove your account data within a reasonable period, except where retention is required by law.
Subscription records are retained for the duration necessary to provide and manage your subscription, verify access, and comply with legal and accounting requirements.
On-device information remains on your device unless you delete the app, clear related app data, or use any available in-app controls to remove it.
Depending on your location, you may have rights to request access, correction, deletion, or restriction of personal information we hold about you.
You also have the following choices regarding your account and subscription:
To make a privacy request, contact us at:
We may ask you to verify your identity before processing your request.
Soften is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can delete it.
Our services may be operated from countries other than your country of residence. When information is transferred internationally, we take reasonable steps to protect it in accordance with applicable law.
We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure.
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and, where appropriate, notify users through the app or related services.
If you have questions about this Privacy Policy or our privacy practices, please contact us at: