Q1: How do I purchase VIP services?
A1: You can purchase weekly, monthly, or annual plans through the "VIP Subscription" feature within the app. Once payment is complete (processed via the App Store), you will immediately gain VIP access.
Q2: How do I manage or cancel my VIP subscription?
A2: You can manage or cancel your subscription by opening the Settings app on your iOS device, tapping your name, selecting "Subscriptions", then finding Soften to adjust your subscription settings.
Q3: Can I request a refund?
A3: According to Apple's refund policy, you can request a refund through the App Store. Please visit https://reportaproblem.apple.com or contact Apple Support for more detailed information on the refund process. For further assistance, you may also reach us at support@soften-mood.com .
Q4: What extra features does the VIP subscription offer?
A4: VIP subscribers can enjoy a range of premium features, such as additional perks, more scenarios, more white noise options, data analytics, and more.
Q5: What is auto-renewal all about?
A5: Auto-renewal means that your subscription will be automatically renewed and charged (from your linked Apple ID payment method) 24 hours before it expires. You can turn off auto-renewal at any time through the App Store subscription settings.
Q6: What happens when my subscription expires?
A6: When your subscription expires and is not renewed, you will lose your VIP features and revert back to free user privileges.